12/15/2023 0 Comments Tripadvisor onyx hotel bostonGuests often find this convenient and helpful to use after check out, or prior to checking in. We also have our Transfer Lounge, which offers a fully private bathroom and shower to use at any time. We are always happy to store luggage for as long as needed so you can make the most of your time in the area. We always offer the latest possible check out for our Diamond members at no additional charge - in this case 2 pm was the latest we could accommodate. Every hotel is different, even within the Hilton brand. Late check outs are based upon availability. We have followed up with our team on how this happened, and I am happy to know we were able to adjust the rate to make this right for you. I recognize that this was an internal error on our part and I sincerely apologize for the disappointment. I was able to research more details about your reservation, and I do see that your room was downgraded. Thank you for taking the time to share some details about your stay. The gym is only equipped with a few dumbbells, cardio and one machine, not worth to mention.… The room itself seems to look great by the way, even when we found Hair in the Bathroom. Parking is a pain, they use the public garage next door but with higher prices and force you to get out by checkout (at last 2pm), better use the app / website of the garage hoster. Hilton Diamonds and Golds be careful to get your perks. I would not stay here again, and ofcourse not for 300 USD / Night. At all, this ruined our last night in the US before heading back to Europe. Last issue, they also did not adapt my Rate per Night for the lower category, I had to go to the reception once again to have this one adapted, it was about -60 USD which I also had to ask for. As I wrote above, I have many stays also at Hilton and I know that it's possible. I've been told "only 2 pm is possible" and that maybe Marriott does later checkouts, but they wont. After that, I asked about a late check-out the next day at 3 or 4 pm, since we are flying from BOS in the evening. I've been told (and lied) that there was never a suite assigned to me, also there was NOTHING mentioned about a downgrade to the 1 King Bed Room. I went back to the check-in and asked about the suite which was assigned to me, just 2 hours before. We went to the room and saw a small room facing the street with no view at all, obviously a "King Bedroom" (Downgraded, as confirmed within the Hilton App). As we arrived in the early evening, nothing was told about the room nor a "welcome as diamond", the check-in was very rude and quick. I had a lastminute booking 1 day before arrival, at the day of check-in I saw in the Hilton App that I was upgraded from a "1 King Bed Premium City View Room" to "1 King Bed One Bedroom Suite". I stay at different Boston Hotels all year and I am Hilton Diamond member since 4 years, however, the "service" offered at the hotel is just the worst. Hilton Hawaiian Village Waikiki Beach Resort.Hilton Grand Vacations Club on the Las Vegas Strip.Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near Lincoln Technical Institute.Hotels near Everest Institute - Chelsea, MA.Hotels near MGH Institute of Health Professions.Hotels near Hult International Business School.Hotels near Le Cordon Bleu College of Culinary Arts in Boston.Hotels near MA General Dietetic Internship Boston, MA.Hotels near Massachusetts Institute of Technology.Hotels near Cashunt Boston - Private Games.Hotels near New England Holocaust Memorial.Hotels near Bodywaves Therapeutic Massage.Seaport District / South Boston Waterfront Hotels.InterContinental (IHG) Hotels in Boston.Canopy by Hilton Boston Downtown Features.Hotels near Canopy by Hilton Boston Downtown.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |